Why Buy From Us

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Why buy from us

What you get from a small seller in Pampore that you often don’t get from a marketplace listing.

Kashmiri KaftanMany marketplace listings
Where it comes from
Direct from our workshop in Pampore, Kashmir
Often resold through several hands
How it’s made
Technique named plainly: machine-worked Aari and Tilla patterns
Vague claims like “handcrafted”
Invoice
GST invoice with every order
Often none
Support
WhatsApp the seller directly
A call centre, or nobody
Guarantee
1 year on manufacturing defects
Usually none
Our guarantee

One year on manufacturing defects

If the stitching or embroidery develops a genuine manufacturing fault within 12 months, we repair or replace it.

Covered
Seams coming apart under normal wear
Embroidery unravelling or lifting from the cloth
Stitching faults present from manufacture
Not covered
Normal wear and gradual fading
Damage from misuse or incorrect washing
Slight colour variation between screen and cloth
How to claim
01Message usWhatsApp a photo of the fault and your order number.
02We confirmWe check it’s a manufacturing defect and tell you how to send it.
03Send it backPack it up and send it to us in Pampore.
04Repaired or replacedWithin 7 days of us receiving it.
Start a guarantee claim
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